Refund Policy

Last updated: July 27, 2026

At Solyra® Frog Lights, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and exchange policy.

1. 30-Day Return Window

You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at support@solyrafroglight.com. Please include your order number and the reason for your return in your email. Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.

Please do not send your item back without first receiving an RMA number, as this may delay or prevent your refund/exchange.

3. Return Shipping Costs

The customer is responsible for all shipping costs associated with returning an item, unless the item is damaged or defective upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Method and Processing Time

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. The actual time for the refund to appear on your statement may vary depending on your bank or payment provider.

5. Non-Returnable Items

Certain types of items cannot be returned. These include:

• Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
• Products marked as clearance or final sale.
• Personalized or custom-made items.
• For hygiene reasons, any products that are clearly designed for personal use and have been opened or used.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@solyrafroglight.com with your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including any original shipping costs, at no additional charge to you. You will not be responsible for return shipping costs for damaged or defective items.

7. Exchange Policy

If you wish to exchange an item for a different one (e.g., a different color or model), please follow the return process outlined above to return the original item for a refund. You can then place a new order for the desired item on our website. This ensures the fastest and most efficient exchange process.

8. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, please contact us at support@solyrafroglight.com.